Terms of Service
Last updated: October 2026. These terms apply to every pickup, repair and return booked through your Car Guys Garage account.
Your account
Requesting a pickup, approving quotes and chatting with our team all happen inside your Car Guys Garage account. You must be at least 18, the registered owner of the vehicle or hold the owner's written authority, and keep your contact and vehicle details accurate.
Requesting a service
Sign in and submit a request from your dashboard. An Operations Advisor reviews it and opens a live chat thread to confirm the issue, your address and a collection slot before anything is scheduled.
Quotes and approval
Every quote is itemised by part and labour and valid for 14 days. No work begins — and no additional work continues — until you approve it, either in the chat thread or directly in your dashboard. If our technician finds further issues during inspection or repair, we send a separate quote for that work and wait for your approval before touching it.
Collection and vehicle release
Vehicles are insured from the moment our driver takes the keys. You must be the registered owner or hold written authority to release the vehicle, and you can message your assigned driver directly in the app to confirm pickup details.
Inspection and evidence
Every vehicle goes through our 54-point inspection checklist on arrival, and we record photo and video evidence at every stage of the job. All of it is visible to you in real time through your dashboard.
Repair and parts
Repairs are carried out by qualified technicians using the parts listed on your approved quote. Every part used — and who fitted it — is logged against your job and appears on your final invoice and work order.
Return and delivery
Once repairs are complete and signed off, your assigned driver returns the vehicle to the address on file. You can track the return leg live and chat with the driver the same way you did for collection.
Warranty
Labour is warranted for 12 months or 20,000 km, whichever comes first. Parts carry the manufacturer's warranty. Warranty excludes wear items and damage caused by misuse, accident, or repairs carried out elsewhere afterwards.
Payment
Payment is due on completion, before delivery, by whichever methods we make available to you at the time. Corporate and fleet accounts may be granted 30-day terms in writing.
Subscriptions and coupons
Subscription plans bill monthly and include a set allowance of pickups, health checks and priority jobs for that period; you can cancel before your next renewal date from your dashboard. Coupon codes are subject to their stated expiry date, usage limit and any service restriction shown at checkout.
Cancellations
You can cancel a request free of charge before a driver is dispatched. If a driver has already been sent to collect your vehicle, a reasonable collection fee may apply.
Liability
Our liability is limited to the value of the work performed. We are not liable for consequential loss, including loss of use or business income, except where such liability cannot be excluded under UAE law.
Account suspension
We may suspend or close an account that is used fraudulently, to abuse our staff or drivers, or in a way that puts our people or equipment at risk.
Governing law
These terms are governed by the laws of the United Arab Emirates. Any dispute not resolved directly falls under the jurisdiction of the courts of Ajman, where our workshop is based.
Changes to these terms
We may update these terms as our services evolve. Continuing to use your account after an update means you accept the revised terms; material changes will be flagged in your dashboard.